CRM Manager & Consultant (m/f/d)

Location
Cologne
Employment level
App. w. professional exp.
Function
14
Working time
Full-time or Part-time
Application deadline
05-29-2026

Do you understand how to translate complex technical requirements into smart system logic and intuitive user screens? Would you like to play an active role in shaping the CRM-supported customer processes at Albatros, the Lufthansa Group's employee broker? Then become a CRM Manager with a focus on process automation and develop smart workflows, automated lead follow-ups and efficient processes.

Tasks

In our Customer Experience Management team, you look under the hood: you take on end-to-end responsibility, configure our CRM platform and build the technical foundation for automated "guided processes" that optimally control our consultants in direct customer contact.

You are responsible for the technical development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes
You translate functional requirements from sales and service into technical solutions and accompany them from the initial idea to implementation
You identify potential for automating customer processes in new and existing business and implement these independently
As a link between the specialist department and IT, you advise your colleagues on feasibility and contribute your own ideas to optimally combine marketing, sales and service processes
You use our analysis tools to make the success of your processes measurable and to continuously optimize standards and templates

Behind the scenes

Our mission is to empower our clients to make the best possible decisions to protect their values and live a self-determined life. We achieve this through our hybrid, independent 360° advice. We combine digital innovation and consulting expertise.

Benefits

Company pension plan

Free parking

Flight privileges

Business cell phone / iPad

Employee events

Sabbatical

Hybrid working possible

Flexible working hours

Free snacks / drinks

Discounts

Company pension plan, Free parking, Flight privileges, Business cell phone / iPad, Employee events, Sabbatical, Hybrid working possible, Flexible working hours, Free snacks / drinks, Discounts

Requirements

Are you technically adept, analytical and numerate, do you think strategically and work independently? Do you enjoy digital solutions, complex systems and optimizing processes?
Then take a seat in the Albatros cockpit and get started with us!

Education: Degree (business informatics, insurance management, business administration with IT focus) or comparable qualification with technical and economic understanding.
Experience: CRM configuration, process management; knowledge of the BSI Customer Suite an advantage.
Mindset: Analytical, with an affinity for numbers, enjoy technical topics (low/no code) to optimize user and customer experience.
Data strategy & sales impulses: translate processes into actions; develop next best actions, automated lead follow-ups, resubmissions.
Working method: Independent, holistic (end-to-end), actively shape structures in a dynamic environment.
Competence: Modeling business processes and translating them into technical requirements.
Language: Business fluent German (min. C1)

Contact

Niclas Deißler

Head of Customer Experience Management
Albatros Financial Solutions GmbH

Company

About Albatros Financial Solutions GmbH

www.albatros.de