Customer Service Support, MRO
Hybrid Model (remotely & in the office)
Are you ready to ensure seamless Customer Service Support by efficiently processing, documenting, and monitoring the administrative aspects of aircraft component? Eager for a fresh challenge that pushes your skills to new heights?
Look no further – it's time to join the extraordinary team at Lufthansa Technik Component Services!
Facts
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Location
Miami Lakes (FL)
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Employment level
App. w. professional exp.
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Function
Customer service
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Working time
Full-time
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Publishing date
08-15-2025
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Application deadline
08-29-2025
As the Customer Service Support MRO, you will perform the following duties:
- Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
- Create cost estimates for non-contracted and out of contract repairs, process customer's approval
- Detect and invoice cases of mishandling, modification, and scrap
- Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
- Proactively work to resolve claims and discrepancies as they occur
- Responsible for TAT fulfillment, coordinate business units within LHT to meet customers’ requirements
- Responsible for correct cost booking and in time invoicing
- Monitor customer orders, adhering to contracted rates and services
- Process documentation according to instruction and procedures
* All other duties as assigned or required
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
To be successful in this role, you will need to have a combination of the below requirements:
- High school diploma/GED desirable
- College degree/vocational training desirable
- Bachelor’s degree desirable
- 1-2 years of experience in MRO Customer Service desirable
- Fluency in English language required
- German and Spanish language desirable
- Knowledge of MRO Customer Service desirable
- Knowledge of SAP, CSS Training or equivalent OTJ
- MS Office skills as user
- Excellent detail oriented
- Excellent communication skills
- Excellent quality consciousness
- Excellent customer service
- Excellent commitment
- Excellent flexibility
- Excellent intercultural awareness
- Excellent responsibility
- Excellent teamwork
- Willingness to travel
- Manage constant time pressure
- Manage high stress levels
- Must possess permit to work in the U.S.
* CV/Resume required
* Company will not provide relocation assistance
