Lufthansa Group

Customer Support Engineer

Onsite

Define the scope, elevate service standards, and create meaningful solutions that drive customer success

Join us and be the driving force behind exceptional service! Take charge of your impact! 

Facts

  • Location

    Tulsa (OK)

  • Employment level

    App. w. professional exp.

  • Function

    Customer service

  • Working time

    Full-time

  • Publishing date

    07-02-2025

  • Application deadline

    07-31-2025

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Your main tasks include, among others:

  • Technical advice for customer service
  • Determine new requirements when creating work-scopes for customers and arrange for workshop compliant working documents
  • Monitoring and assessing the operating behavior and results (technical and operational) of engines, modules, components and individual parts
  • Cooperation with external WT departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines and customers in a supportive capacity
  • Act as the central contact point for the individual production support units (PU) of an engine model and perform technical coordination
  • Create "Released by" certificate as design engineer for the transferred CRAS motor sample
  • Take on special tasks, work on or manage projects

 

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way. 

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. 

The ideal Customer Support Engineer must fulfill the following requirements:

  • High school diploma/GED required
  • Bachelor’s degree in engineering, preferably in the field of aircraft or engine construction required
  • 3-5 years of experience engineering on commercial aircraft engine types desirable
  • Fluency in English language required
  • German and other language desirable
  • MS Office skills as user
  • Excellent business sense
  • Excellent detail oriented
  • Excellent communication skills
  • Excellent problem solving
  • Excellent quality consciousness
  • Excellent strategic thinking
  • Excellent customer service
  • Willingness to travel
  • Must possess a valid driver’s license
  • Shift work / overtime
  • Manage constant time pressure
  • Manage high stress levels
  • Lift up to 70 lbs
  • Outdoor weather conditions
  • Noise pollution
  • Must possess permit to work in the U.S.

 

* CV/Resume required

* Company may provide relocation assistance

About Lufthansa Technik Engine Services, Inc.
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Lufthansa Group