Lufthansa Group

Duty Manager

On-site

Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you’ll oversee safe, punctual, and customer-focused service at the station, making an impact every shift.

Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career.

Ready to step up? Apply now!

Facts

  • Location

    San Francisco (CA)

  • Employment level

    App. w. professional exp.

  • Function

    Ground Handling

  • Working time

    Full-time or Part-time

  • Salary

    Salary Range: $6,840 - $13,680 per month

  • Publishing date

    11-13-2025

  • Application deadline

    12-04-2025

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Your key responsibilities will include, but are not limited to:

  • Build relationships with premium customers and ensure personalized service
  • Act as a customer care ambassador if assigned
  • Ensure staff embodies product philosophy and service standards
  • Conduct daily flight briefings and oversee supplier performance
  • Monitor and optimize station processes, including flight operations and special services
  • Support the Station Manager in handling conflicts and alternate airport operations
  • Foster quality awareness and intervene in service shortcomings
  • Oversee administrative tasks, audits, and cost control measures
  • Ensure safety, security, and emergency response compliance
  • Supervise staff, duty rosters, and training logistics
  • Maintain communication with authorities, passengers, and internal teams

 

* Perform other tasks and/or projects, as assigned

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join Lufthansa!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

To thrive in this role, we value a combination of the following requirements:

  • High school diploma/GED required; college, bachelor’s, or master’s degree desirable
  • 2-3 years of work experience, including at least 1 year in ground operations
  • Leadership experience required
  • Fluency in English required; German/other languages desirable
  • Knowledge of LHG operator specifics, other airlines, and airport procedures
  • Training in Passenger Service, Leadership, and Safety Management
  • Proficiency in MS Office
  • Ability to work under pressure and manage conflicts
  • Legal work permit in the U.S. required
  • Psychological assessment may apply
  • Willingness to travel and work shifts/overtime
  • Exposure to outdoor weather, noise, and high-stress environments

 

* CV/Resume and Motivation Letter required

* Company will not provide relocation assistance

About Deutsche Lufthansa AGwww.lufthansa.com
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Lufthansa Group