Internship in Service Procedures & Hospitality

Internship start: July 2026, Duration: 6 months

Location
Frankfurt / Main
Employment level
Internship
Function
42
Working time
Full-time
Salary
The internship is remunerated.
Application deadline
05-19-2026

Would you like to play an active role in shaping our cabin crew’s workflows, take a look behind the scenes, and help determine how our onboard product is presented to guests?

Working in our Service Procedures & Hospitality team offers comprehensive insights into the practical design of onboard processes, dynamic project management, and the operational procedures of flight operations.

Would you like to play an active role in shaping our cabin crew’s workflows, take a look behind the scenes, and help determine how our onboard product is presented to guests?

Tasks

The Service Procedures & Hospitality division is responsible for the line- and project-based development and implementation of product and service concepts, as well as crew-related ground processes and their target-group-specific communication to the operational units.

Contribute to the development and definition of in-flight service concepts and crew-related processes on the ground, liaising with product management, flight operations and stations worldwide
Initiate measures and projects to improve in-flight processes and cabin equipment based on crew and customer feedback
Defining and documenting (e.g. Cabin Service Manual) in-flight service processes and workflows for the respective cabin roles on board and on the ground
Data analysis and best practices to identify measures
Responding to and evaluating topic-specific cabin reports
Preparing, organising and assisting with the implementation of test scenarios for the further development of in-flight processes

Behind the scenes

Crew environment

Have we caught your attention?

Then come and join our team – we look forward to meeting you!

Onboard Delights

Requirements

To ensure that the internship is a success for both you and our team, you should meet the following requirements:

Enrolment for the entire duration of the placement (a current certificate of enrolment and, in the case of a compulsory internship, written confirmation of the compulsory internship must be included in the application)
At the time of the internship, you must be in at least your 3. semester of study
The ability to think conceptually and systematically when dealing with complex issues
High level of commitment, flexibility and resilience
Determination, as well as initiative and working independently
Safely using IT tools
A distinctive sense of hospitality and a customer-focused approach
Ability to work well with others and as part of a team
Communication skills, the ability to present arguments and give presentations; project management experience would be an advantage

Further information in our FAQs.

Company

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With approx. 100,000 employees, the Lufthansa Group generated revenue of EUR 37,581m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com