Manager Customer Servicing Transformation (80-100%, all genders)
Ready to redefine the sky? Join Austrian Airlines and craft the future of customer servicing experience!
Facts
-
Location
Vienna Airport
-
Employment level
App. w. professional exp.
-
Function
Customer service
-
Working time
Full-time or Part-time
-
Salary
It is important to us that each salary is commensurate with qualifications and experience. To ensure fair payment, each salary is calculated individually (Minimum salary according to KV: € 43.886,50).
We believe travel should be more than just a journey — it should be an experience. That’s why we seek bold thinkers, data wizards and customer champions ready to challenge the ordinary and surprise our guests. Think you have what it takes? Let’s create the airline everyone is talking about.
- You set the vision for Austrian Airlines' customer service experience, focusing on the Vienna hub.
- You analyze complex data from all customer service touchpoints to enhance our offerings.
- You develop and evaluate innovative experiences to boost customer satisfaction using quantitative and qualitative data.
- You enhance customer servicing processes on customer experience priorities.
- You ensure consistency and quality in high-priority customer experiences.
- You collaborate with Digital Hangar and Lufthansa Group to enhance customer satisfaction and strong Austrian representation.
- You drive cross-functional cooperation to shape the Lufthansa Group's customer service strategy.
- You identify and develop revenue opportunities within the customer servicing framework.
Sawis Oliveira Mendes
Talen Acquisition
Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Part-time models, Diversity programs, Subsidized parking or public transport, Company health management, Flight benefits, Remote working (e.g. from home)
- You have a bachelors degree in business, hospitality or related field and first experiences in customer-focused roles.
- You are experienced in analyzing complex data, customer servicing experience and technologies is a plus.
- You possess a strong customer service mindset, combined with a high level of creativity, drive and focus on innovation.
- You demonstrate the ability to develop service and hospitality concepts, ideally with prior experience in the airline industry.
- You have strong communication skills and approach internal and external stakeholders openly.
- You work in a structured and independent manner and keep an overview even in complex processes.
- You are fluent in both English and German (spoken & written).
- You have unrestricted access to the Austrian labor market.
Please apply online only.
