MES Customer Service Project Manager
On-site
Ready to be the voice customers trust and the bridge that keeps operations flowing?
As an MES Customer Service Project Manager, you’ll lead communication, coordinate global teams, and manage priorities with precision, ensuring seamless service, strong partnerships, and a customer experience that sets the standard!
Facts
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Location
Tulsa (OK)
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Employment level
App. w. professional exp.
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Function
Customer service
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Working time
Full-time
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Publishing date
11-11-2025
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Application deadline
12-02-2025
As the MES Customer Service Project Manager, you will be entrusted with a spectrum of responsibilities ,including:
- Provide expertise in communication and coordination to guarantee an irreproachable customer service and bond the customer to the company
- Coordination of work scope induction dates, field service events, and internal job management
- Develop and direct procedures and methods that ensure quality standards and budget are met and maintained
- Strong interface with LHT's central functions in Germany and Tulsa, being part of the global network
- Organize and manage multiple priorities and events simultaneously
- 3 years of aviation experience
- Provide problem resolution to facilitate continuous improvements and improved working relationships
- Support of concession requests and invoice disputes
* All other duties as assigned or required by MES Customer Service Manager
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
To be successful in this role, you will need to have a combination of the below requirements:
- High school diploma/GED required
- Bachelor’s degree required
- At least 1 year of Aviation/Engine familiarity
- Fluency in English language required
- MS Office and Outlook as user
- Excellent analytical skills
- Excellent cost consciousness
- Excellent detail oriented
- Excellent innovation
- Excellent communication skills
- Excellent problem solving
- Excellent productivity driven
- Excellent business sense
- Excellent safety and security
- Excellent strategic thinking
- Excellent leadership skills
- Assessment screening
- Willingness to travel
- Must possess a valid driver’s license
- Manage constant time pressure
- Manage high stress levels
- Lift up to 70 lbs
- Must possess permit to work in the U.S.
* CV/Resume required
* Company may provide relocation assistance
