Office Lead Agent

On-site

Location
Chicago (IL)
Employment level
App. w. professional exp.
Function
12
Working time
Full-time
Salary
Salary range: $28 - $35 USD per hour
Publishing date
01-16-2026
Application deadline
01-30-2026

Step into a key role as an Office Lead Agent taking the lead in cargo and mail documentation while supporting and guiding Office Agents and providing hands-on assistance on site to keep operations running smoothly.

Apply now and grow your career with us!

Tasks

The Office Lead Agent is responsible for:

Documentary Acceptances
Shipment Data Capture
Prioritization of Export Build-up and Import Breakdown
Preparation of Export and Import documentation (Manifest, AWBs)
Handling of irregularities (MSCA, MSAW, FDCA, damages)
Preparation NOTOC
Close out flight
Handling of irregularities (MSCA, MSAW, FDCA, damages)
Customer contact (Notify customer)
Hand over AWB and Docs to customer
Debit charges
Assists the Cargo Supervisor in monitoring the Office Agent Junior
Provides feedback to Office Supervisor
Provides Support to Office Agent
Supports, co-operates, and communicates with all colleagues
Participates in staff briefings

* Perform all other duties assigned or delegated by supervisors

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws

Benefits

Company bonus (if applicable)

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Company bonus (if applicable), Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

Are you ready to Take-off with us? Know more about the requirements:

High school diploma or equivalent required
2-3 years of experience in warehouse handling
Fluency in English required
Qualification according to CHM / GOM required
Proficient in MS Office
Manage constant time pressure
Manage high stress levels
Must be willing to work shifts
Must possess a legal work permit in the U.S.

* CV/Resume required

* Company will not provide relocation assistance

Company

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.

www.lufthansa-cargo.de