Onsite Customer Services Manager

Lead the Frontline of Excellence – Be the Bridge Between Innovation and Aviation in Tokyo!

Join Lufthansa Technik as an Onsite Customer Services Manager and elevate the customer experience where precision meets performance.

Facts

The Onsite Customer Services Manager is responsible for:

Execute and coordinate business operations at item level; provide onsite consulting in material and customer management
Handle all customer interactions related to daily MRO operations at the customer’s office
Manage customer relationships in the region and foster strong business partnerships
Ensure MRO services meet contractual scope; interpret contractual language accurately
Collaborate with internal LHT teams (engineering, logistics, workshop, supply chain, etc.)
Identify revenue opportunities and drive cross-/up-selling within scope
Handle customer complaints; ensure proper feedback via LHT’s Quality System
Prepare and lead performance dialogues using reports and KPIs

* All other duties as assigned or required

Come and join the fascinating airline industry!

We are driven by curiosity, passion, optimism, and the belief that everybody can grow!

To excel in this role, you will need a combination of the following qualifications:

University degree, preferably in Engineering, Business or equivalent
Relevant experience in customer relations, ideally in technical customer service, sales, or material management within aviation MRO
Excellent spoken & written English required
Knowledge of Japanese or German is a plus
Strong intercultural skills & solid understanding of Asian cultures
Excellent customer service abilities & relationship-building mindset
Enjoy working with people, solving challenges, & growing through daily tasks
Self-motivated to adapt to & resolve complex business challenges
Willingness to travel to Germany & within Asia
Must possess a legal work permit in Japan

* CV/Resume including your current & expected remuneration are required. We regret only shortlisted candidates will be notified

About Lufthansa Technik AGwww.lufthansa-technik.de