Aufgaben

• Be the go-to expert for all things related to FSL within the Salesforce ecosystem. 
• Configure and optimize FSL components, including work orders, service appointments, scheduling, and dispatching. 
• Collaborate with stakeholders to define and implement FSL best practices and ensure alignment with business processes. 
• Troubleshoot and resolve complex FSL-related issues and provide technical guidance. 
• Provide training and support to Salesforce users, ensuring they can effectively use the platform and FSL features. 
• Stay current with Salesforce and FSL updates, releases, and best practices. 
• Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards  
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights  
• Maintain overall system configuration and adhere to change control protocols  
• Ensure that documentation as per processes, policies, application configuration, and help related materials are maintained and up to date  
• Manage the Salesforce ORG to ensure data integrity, security, and daily basic audits  
• Manage mass imports and exports of data  
• Provide high quality support via ticket system  
• Help with deployments (in a GitHub environment via the use of Visual Studio Code) and work with the team towards continuous integration.  
• Provide high-quality support to users with tasks and problem-solving technical inquiries via ticket system and email.  
• User creation, deactivation, and login assistance.   
• Support End Users to clean, manipulate, and update data, using Excel, SOQL, Import Wizard and Workbench.  
• Support End Users to create and update reports and dashboards following best practices.  
• Customization of declarative components such as fields, page layouts, list views and queues, while adhering to change control protocols.  
• Ensure compliance with data security, privacy, and regulatory requirements.    

Profil

Experience

• At least 24 months of experience performing Salesforce Administrator tasks, Salesforce.com Admin (ADM201) certification required (App Builder certification will be a plus). 
• Experience creating clear and concise documentation that is maintained and archived.   
• Extensive experience in creating complex Flows. 
• Experience with the creation of Approval Processes and Validation Rules  
• Experience handling change requests and evaluating efforts necessary  
• Configuration Auditing: has experience ensuring a Salesforce system is compliant required quality measures. 

Knowledge:

• Knowledgeable and exposure of logical constructions in problem solving code syntax and formula creation.
• Knowledge of CRM best practices, Salesforce objects and the relationships between them. 
• Salesforce status accounting – ownership of information such as data storage, government limits. 
• Familiarity with VS Code and Dev Ops Centre is a plus. 

Skills:

• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins).  
• Excellent communication and interpersonal skills. 
• Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. 
• Well-versed in agile methodology / processes.  
• Capabilities in troubleshooting and fixing system. 

Certifiaction:

• Salesforce Field Service Lightning certification or equivalent experience. 

Education:

• Bachelor

Languages:

• Professional Speaking abilities in English having German will be plus 
• Analytical business process development skills and problem-solving skills.