Special Service Expert (m/f/diverse)

Location
Bangkok
Employment level
App. w. professional exp.
Function
12
Working time
Full-time or Part-time

Are you passionate about logistics, customer satisfaction, and finding solutions in a fast-paced global environment? We're looking for a Special Service Expert to join our vibrant team in Bangkok. If you thrive on handling complex transport solutions and enjoy delighting customers, this is your opportunity to make an impact!

Fresh graduates are welcome to apply!

Tasks

Serve as the primary point of contact, providing expert guidance and support
Design, manage, and monitor tailor-made transport solutions across air, road, and rail
Take responsibility for seamless customs clearance processes
Oversee shipment execution, coordinate with transport partners, and implement alternative solutions in case of unexpected disruptions
Support with periodic reporting and documentation according to customer requirements
Ensure compliance with operational KPIs and uphold high standards in customer interactions, even in challenging situations
Co-manage and organize bookings for new and existing customers in our network
Assist in large-scale international logistics projects and tenders
Support our international branches as part of a central competence team

Behind the scenes

...what if, is what we do when time:matters!

Here at time:matters, we are the experts in high-performance and global special-speed logistics, and we love what we do!

Our more than 330 employees worldwide develop customized logistics solutions for our customers and make the seemingly impossible possible.

Benefits

Company bonus (if applicable)

Shift allowance

Christmas payment

Flight privileges

Subsidized public transport

Development programs / Training options

Company bonus (if applicable), Shift allowance, Christmas payment, Flight privileges, Subsidized public transport, Development programs / Training options

Requirements

Bachelor’s degree in logistics or related major; alternatively vocational diploma (with at least 1 year of experience)
Experience in similar roles in the logistics and supply chain industry is a plus
Outstanding customer and service orientation, having experience with Life Science (pharma), Automotive or the High-Tech industry (semiconductors) is a plus
Friendly demeanor, excellent communication skills, high team spirit, and strong problem-solving abilities
Very good command of Thai and good English skills
Confident use of Microsoft Office applications
Willingness to work in shift

This position is open to local and international candidates with valid work permits for Thailand.
Please note that relocation expenses are not covered by the company.

Contact

Olga Dieser

Senior HR Consultant
time:matters (Asia Pacific) Pte Ltd.

Email address for inquiries

your.career@time-matters.com

Company

About time:matters (Asia Pacific) Pte Ltd.

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?

https://www.time-matters.com/de/