Station Service Coordinator

On-site

Location
Denver (CO)
Employment level
App. w. professional exp.
Function
12
Working time
Full-time
Salary
Salary range: $23.76- $47.53 USD per hour
Publishing date
04-08-2026
Application deadline
04-22-2026

Do you thrive in coordinating people, processes, and flights? Turn your skills into impact!

Apply now and be at the heart of operations!

Do you thrive in coordinating people, processes, and flights? Turn your skills into impact!

Apply now and be at the heart of operations!

Tasks

Your main tasks include, among others:

Coordinate passenger services for LH & partner airlines, incl. flight prep, check-in supervision & irregularities (rebooking, vouchers, hotels)
Ensure compliance with procedures across all handling phases (boarding, catering, cleaning, punctuality)
Supervise handling staff (LH/OAL) and manage daily duty roster & staffing assignments
Handle overbooking processes (VDB/DBC) and support during irregular operations
Oversee customer handling standards (e.g. premium services, EU261 compliance)
Monitor KPIs (waiting times, stats accuracy, catering efficiency) and report issues
Act as main contact for passenger issues and support operational improvements

* Perform other tasks and/or projects, as assigned

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join Lufthansa!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Benefits

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

To excel in this role, you will need a combination of the following qualifications:

High school diploma/GED required; college/vocational training or bachelor’s degree desirable
Minimum 2 years airline experience in flight handling, passenger service or operations
Fluency in English required; German/other languages desirable
Strong airline knowledge (LH experience a plus); completion of LH passenger service training preferred
Proficient in MS Office and standard airline systems
Excellent communication, customer service and interpersonal skills
Strong problem-solving, reasoning and quality focus
High reliability, professionalism, teamwork and accountability
Ability to work under pressure in a fast-paced environment
Willingness to travel
Must possess a legal work permit in the U.S.
Must be willing to work shifts

* CV/Resume required

* Company will not provide relocation assistance

Company

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With approx. 100,000 employees, the Lufthansa Group generated revenue of EUR 37,581m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com