Main Responsibilities: 

Provide Technical Support:

• • Troubleshoot technical issues occurring in the production processes or operations of the client.
  • Offer technical advice and assist in resolving product or equipment usage issues.

Coordinate Between Teams and Clients:

• • Communicate with clients to gather technical issues and collaborate with teams to find solutions.
  • Prepare reports and summaries of problem resolutions.

Quality System Management:

• • Ensure that technical issues are resolved according to quality standards.
  • Continuously improve and optimize working methods for greater efficiency.

Post-Sales Support:

• • Offer post-sales support, including technical advice and troubleshooting.
  • Monitor and ensure compliance with client requirements and specifications.

Collaboration with Other Departments:

• • Work with R&D, planning, and production teams to develop and improve products and services that meet client needs.
  • Coordinate with production, all parties, and sales departments to gather information or address customer complaints.

Job Requirements:

• Bachelor's degree or equivalent in Engineering, Technology, or a related field.
• Must be proficient in both English and Chinese (speaking and writing).
• At least 1-2 years of experience in a related position (Experience in a relevant industry is a plus).
• Good communication abilities, both within the organization and with clients.
• Proficient in using basic software like MS Office and industry-specific tools.